How does tele-assist work?

Remote operators receive low-latency video and control surfaces when a robot needs help — pathfinding hints, manual moves, or recovery actions.

What about insurance and liability?

We deliver detailed event logging that supports insurance underwriting and incident investigation. Many of our customers use our data to negotiate operational coverage.

Transportation / Autonomous Last-Mile Delivery Network

Autonomous Last-Mile Delivery Network

Q: Are you tied to specific robot or drone vendors?

No. We build vendor-agnostic adapters; most production deployments run multiple OEMs through one control plane.

We engineer fleet management and control platforms for autonomous last-mile delivery — handling pathfinding, exception management, and secure handoff for sidewalk robots, AMRs, and drones in dense urban environments.

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99.8%

On-time autonomous deliveries

50k+

Successful deliveries per pilot

Multi-OEM

Hardware-agnostic fleet control

Trusted by global innovators

Industry Overview

Autonomous Last-Mile Delivery Network: Engineered End-to-End

Last-mile autonomy is a software problem disguised as a hardware one. We build the orchestration, exception, and handoff layers that turn pilot fleets into production logistics networks.

Industry Challenges

What Stops Most Teams From Solving This Today

Common friction points we hear from transportation teams scoping this kind of platform.

Fleet Orchestration Gaps: OEM software handles single robots well; coordinating fleets is rarely first-class.
Exception Handling: Stuck robots, lost packages, and customer mismatches need fast human-in-the-loop responses.
Multi-OEM Realities: Networks rarely run on a single robot vendor — control planes need to be vendor-agnostic.
Customer Trust: Recipients need clear, secure handoff flows or autonomy adoption stalls.

Our Approach

Our Engineering Approach

We engineer for the operational reality — not the demo.

Vendor-Agnostic Control

Plug-in adapters for major robot and drone OEMs behind one orchestration layer.

Human-in-Loop Operations

Remote ops console for stuck-robot handling, route exceptions, and customer issues.

Secure Handoff

Customer authentication, locker verification, and delivery proof flows that build trust.

Capabilities

Production-grade features the platform ships with from day one.

Multi-OEM Fleet Control

Unified control plane across major robot and drone OEMs.

Dispatch Optimization

Order-to-vehicle assignment optimized for route, capacity, and battery.

Live Telemetry

Sub-second telemetry from every active vehicle in the fleet.

Remote Ops Console

Human-in-loop console for exception handling and tele-assist.

Customer Handoff

Mobile-first handoff flows with PIN, biometric, or locker verification.

Charging Orchestration

Fleet-wide charging scheduling tied to demand forecasts.

Compliance Reporting

Per-jurisdiction operational reporting for permits and regulators.

Customer Communications

Live tracking, ETAs, and proactive notifications.

How It Works

Reference Architecture

How data and decisions flow end-to-end.

OEM Adapters

Plug-in adapters expose vendor-specific control surfaces to a unified layer.

Fleet Orchestrator

Order matching, route assignment, and battery-aware scheduling.

Tele-Assist Layer

Remote operators handle exceptions and stuck-robot scenarios.

Customer Layer

Tracking, ETAs, and secure handoff flows.

Compliance & Reporting

Permit-grade operational logging and analytics.

Engineering Stack

Technology Stack

A pragmatic stack chosen for reliability, speed, and ease of operation.

Robotics

ROS 2Custom adaptersWebRTC tele-assist

Backend

GoRustPythonKafka

Apps

React NativeNext.jsTailwind

Geo

MapboxPostGISOSM

Comms

TwilioFirebaseWebSockets

Infra

KubernetesVaultCloudflare

Measured Impact

Quantified outcomes from production deployments.

99.8%

On-time delivery

50k+

Pilot deliveries

Multi-OEM

Control plane

<5s

Tele-assist activation

Urban Sidewalk Robot Network

A logistics startup needed fleet management for a network of sidewalk delivery robots operating across multiple urban zones.

Within the first year the platform handled over 50,000 autonomous deliveries with 99.8% on-time rate, and the unified control plane enabled the operator to add a second robot OEM in under three months.

Case Study

Use Cases

Where This Earns Its Keep

Common deployment patterns we see across customers.

Sidewalk Robot Delivery

Urban last-mile delivery with secure recipient handoff.

Drone Delivery Networks

BVLOS drone delivery with airspace and weather coordination.

Warehouse AMR Fleets

Indoor autonomous mobile robot fleet management.

Restaurant & Retail Fulfillment

Direct restaurant-to-customer autonomous delivery.

Hospital Logistics

Internal hospital autonomous delivery for supplies and meds.

Campus & Industrial Site Delivery

Autonomous delivery on closed campuses and industrial sites.

Integrations

Integrates With Your Existing Stack

We connect to the systems your teams already know.

Robot OEM

StarshipNuro

Drone

ZiplineWing

Commerce

Shopify

Restaurant

Toast

Compliance-First Development Services Backed by Global Standards

We build secure, scalable products designed for privacy, interoperability, and regulatory readiness from day one across every sector we serve.

General Data Protection Regulation

Implement lawful consent flows, data minimization, and secure processing for global data privacy.

Service Organization Control 2

Verified controls for security, availability, and confidentiality of enterprise data systems.

Information Security Management

Adhering to the international gold standard for managing information security risks.

Our Edge

Why Global Leaders Choose Us

We combine deep technical expertise with industry-specific knowledge to deliver solutions that aren't just functional, but transformational.

Enterprise-Grade Security

We implement rigorous security protocols and compliance standards (HIPAA, GDPR, SOC2) across all industrial solutions to protect sensitive data.

High-Performance Scaling

Our architectures are built to handle massive data loads and user bases, ensuring seamless performance whether you're serving ten or ten million.

Accelerated Time-to-Market

Leveraging our suite of internal tools and proven frameworks, we reduce development cycles and get your product to market 40% faster.

Embedded AI Integration

Beyond simple wrappers, we build deep-learning integrations and predictive analytics directly into the core of your industry-specific workflows.

Engagement Model

Predictable, structured delivery from kickoff through long-term ownership.

Discovery & Scoping

We map the existing systems, constraints, and stakeholders to scope a focused 8–12 week first delivery.

Architecture & Pilot

A working slice on a representative environment — proving the data flow end-to-end before scaling.

Production Engineering

Hardened services, observability, access controls, and audit logging go live behind your IAM.

Operate & Iterate

We stay on as the embedded engineering team — closing tickets, tuning models, and shipping new value.

Voices of Success

We don't just build products; we forge lasting partnerships. See how we've helped industry leaders transform their vision into technical reality.

"I can clearly see how Agnotic has a unique way of handling end-to-end development. They are always active on quick chat and provide support quickly."

Aaron Phelan

Founder, Benchmark

"Agnotic is the best technical team we evaluated. Their engineering excellence made our work dramatically easier and allowed us to stay focused on what matters most for maternal care outcomes. They took full ownership of the technical execution, and we are always happy to continue working together."

Kim Smith

Founder, My Lauren

"Agnotic combines deep technical expertise with strong domain knowledge. They understand the business context, anticipate challenges, and make collaboration smooth and effective."