How do you ensure accessibility?

WCAG 2.1 AA is our baseline. We ship with multi-language, plain-language, and screen reader support from day one, plus continuous accessibility testing.

Can the gateway meet our procurement and security requirements?

Yes. We have experience with FedRAMP, StateRAMP, and municipal security frameworks.

Gov & Research / Unified Citizen Services Gateway

Unified Citizen Services Gateway

We engineer secure, accessible citizen services gateways that unify dozens of municipal services into one digital portal — integrated with legacy government systems and built to meet the accessibility and security standards citizens deserve.

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1M+

Citizen requests processed per deployment

50%

Reduction in physical office visits

WCAG 2.1 AA

Accessibility baseline

Trusted by global innovators

Industry Overview

Unified Citizen Services Gateway: Engineered End-to-End

Citizens shouldn't need to navigate forty separate logins to get basic services. We build the gateway layer that unifies services across government while working with — not replacing — the legacy systems behind them.

Industry Challenges

What Stops Most Teams From Solving This Today

Common friction points we hear from gov & research teams scoping this kind of platform.

Service Sprawl: Citizens maintain separate logins for permits, taxes, licensing, and utilities.
Legacy System Lock-In: Modernization stalls when legacy mainframes can't support modern interfaces.
Accessibility Gaps: Many municipal services fail basic accessibility standards.
Public Trust Erosion: Security incidents and poor experiences damage public trust in digital gov.

Our Approach

Our Engineering Approach

We engineer for the operational reality — not the demo.

Unified Identity

Single sign-on across municipal services with identity proofing aligned to NIST 800-63.

Legacy-Friendly Integration

Modern gateway layer that wraps, not replaces, legacy mainframes and databases.

Accessibility-First Design

WCAG 2.1 AA compliant from day one with multi-language and plain-language support.

Capabilities

Production-grade features the platform ships with from day one.

Unified Identity

Single sign-on across services with identity proofing.

Service Catalog

Searchable catalog of all municipal services in one place.

Application Workflows

Configurable application and approval workflows.

Payment Processing

Integrated, PCI-compliant payment for fees, taxes, and permits.

Multi-Language

Multi-language support with plain-language and screen reader assistance.

Document Handling

Secure document upload with OCR, validation, and signed submission.

Case Management

Citizen and staff views of case history and status.

Analytics & SLA

Service-level analytics and citizen satisfaction tracking.

How It Works

Reference Architecture

How data and decisions flow end-to-end.

Identity Layer

NIST-aligned identity proofing and single sign-on.

Service Gateway

Gateway layer wrapping legacy systems with modern APIs.

Workflow Engine

Configurable workflows for each service type.

Legacy Integration

Bridges to mainframe and legacy databases.

Citizen & Staff Apps

Accessible citizen portal and staff service console.

Engineering Stack

Technology Stack

A pragmatic stack chosen for reliability, speed, and ease of operation.

Identity

OIDCSAMLNIST 800-63

Backend

Node.jsPythonPostgreSQLRedis

Workflow

TemporalCamundaCustom

Legacy Bridges

SOAPCustom adaptersJDBC

Apps

Next.jsReact NativeTailwind

Infra

KubernetesCloudflareVault

Measured Impact

Quantified outcomes from production deployments.

1M+

Citizen requests per deployment

50%

Fewer office visits

WCAG 2.1 AA

Accessibility

40+

Services unified in first deployment

Metropolitan Citizen Services Gateway

A major metropolitan government needed to unify 40+ disparate citizen-facing services into one secure portal that worked with existing legacy backends.

The gateway processed over 1 million requests in its first six months, reduced physical office visits by 50%, and improved citizen satisfaction ratings for digital service delivery across every service category.

Case Study

Use Cases

Where This Earns Its Keep

Common deployment patterns we see across customers.

Permit & Licensing

Unified permit and licensing workflows with payment and inspection.

Tax & Utility Billing

Citizen-facing tax and utility payment portals.

Vital Records

Secure vital records request and verification services.

Benefits Enrollment

Benefits application and enrollment across multiple programs.

Court & Justice Services

Court filing, fine payment, and records request services.

Public Safety & 311

Non-emergency citizen request intake and routing.

Integrations

Integrates With Your Existing Stack

We connect to the systems your teams already know.

Identity

Legacy

Mainframe Systems

Payments

Stripe

Comms

Twilio

CRM

Salesforce

Compliance-First Development Services Backed by Global Standards

We build secure, scalable products designed for privacy, interoperability, and regulatory readiness from day one across every sector we serve.

General Data Protection Regulation

Implement lawful consent flows, data minimization, and secure processing for global data privacy.

Service Organization Control 2

Verified controls for security, availability, and confidentiality of enterprise data systems.

Information Security Management

Adhering to the international gold standard for managing information security risks.

Payment Card Industry (PCI DSS)

Securing payment transactions and protecting cardholder data with industry-best practices.

Our Edge

Why Global Leaders Choose Us

We combine deep technical expertise with industry-specific knowledge to deliver solutions that aren't just functional, but transformational.

Enterprise-Grade Security

We implement rigorous security protocols and compliance standards (HIPAA, GDPR, SOC2) across all industrial solutions to protect sensitive data.

High-Performance Scaling

Our architectures are built to handle massive data loads and user bases, ensuring seamless performance whether you're serving ten or ten million.

Accelerated Time-to-Market

Leveraging our suite of internal tools and proven frameworks, we reduce development cycles and get your product to market 40% faster.

Embedded AI Integration

Beyond simple wrappers, we build deep-learning integrations and predictive analytics directly into the core of your industry-specific workflows.

Engagement Model

Predictable, structured delivery from kickoff through long-term ownership.

Discovery & Scoping

We map the existing systems, constraints, and stakeholders to scope a focused 8–12 week first delivery.

Architecture & Pilot

A working slice on a representative environment — proving the data flow end-to-end before scaling.

Production Engineering

Hardened services, observability, access controls, and audit logging go live behind your IAM.

Operate & Iterate

We stay on as the embedded engineering team — closing tickets, tuning models, and shipping new value.

Voices of Success

We don't just build products; we forge lasting partnerships. See how we've helped industry leaders transform their vision into technical reality.

"I can clearly see how Agnotic has a unique way of handling end-to-end development. They are always active on quick chat and provide support quickly."

Aaron Phelan

Founder, Benchmark

"Agnotic is the best technical team we evaluated. Their engineering excellence made our work dramatically easier and allowed us to stay focused on what matters most for maternal care outcomes. They took full ownership of the technical execution, and we are always happy to continue working together."

Kim Smith

Founder, My Lauren

"Agnotic combines deep technical expertise with strong domain knowledge. They understand the business context, anticipate challenges, and make collaboration smooth and effective."