Electric utilities
Detection, dispatch, and restoration across the distribution grid.
Utility Outage Management Software
Utility Outage Management Software (OMS)
Detect, manage, and restore outages faster — real-time outage detection, crew dispatch and restoration planning, and customer notifications, integrated with GIS, SCADA, smart meters, and DMS.
Smart GridGIS IntegrationSCADA/DMSCrew Dispatch
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What outage management software does
Outage management software (OMS) helps utilities detect, coordinate, and restore power outages as fast and safely as possible. It fuses signals from SCADA, smart meters, and customer reports to pinpoint the outage on the network, predicts the likely failed device, coordinates crew dispatch and restoration, and keeps customers informed with accurate estimates.
For electric and other utilities, that means shorter outages, better reliability metrics (SAIDI/SAIFI), safer field coordination, and customers who aren't left in the dark — literally or informationally — with GIS, SCADA, smart meters, and DMS all working together.
What it is
Detect, coordinate, restore — faster
An OMS pinpoints outages on the network from SCADA, AMI/smart-meter, and customer-report data, manages incidents and crew dispatch, plans restoration, and drives customer communications.
Integrated with GIS, SCADA, smart meters, and the DMS, it turns scattered fault signals into a coordinated restoration response.
What we build into your outage management platform
Each capability shortens outages and keeps customers and crews informed.
Outage Detection & Monitoring
Fuse SCADA, smart-meter, and customer-report signals to detect and locate outages in real time.
Incident Management Workflows
Structured incident handling from detection to restoration, with full event logging.
Predictive Outage Analysis
Predict the likely failed device and outage extent to speed accurate dispatch.
Field Crew Coordination
Dispatch and coordinate crews with location, status, and safety context.
Restoration Planning
Plan and sequence restoration for speed and safety, with switching and estimates.
Customer Communication Management
Accurate outage and restoration notifications that reduce call volume and frustration.
Real-Time Outage Dashboards
Live dashboards for active outages, crews, and reliability metrics (SAIDI/SAIFI).
GIS, SCADA, Smart-Meter & DMS Integration
Integration with GIS, SCADA, smart meters, and DMS so the outage picture is accurate and connected.
Where it runs
Who uses outage management software
Utilities responsible for reliable service and fast, safe restoration.
Municipal & co-op utilities
Right-sized OMS with GIS and smart-meter data.
Water & multi-utility
Incident and restoration management across networks.
Control-room operations
One coordinated outage picture in real time.
Field & crew operations
Safe, informed dispatch and restoration.
Customer operations
Accurate outage communications at scale.
Why it matters
Shorter outages, informed customers
- Locate outages faster by fusing meter, SCADA, and reports
- Dispatch crews to the right device the first time
- Restore power faster with coordinated planning
- Improve reliability metrics (SAIDI/SAIFI)
- Cut call volume with accurate customer notifications
- Coordinate the whole response from one connected system
Minutes matter in restoration
Faster, more accurate outage response protects reliability metrics and customer trust alike.
Real-time
Detection from meters, SCADA, and reports
Predictive
Likely failed device pinpointed
SAIDI/SAIFI
Reliability metrics improved
Systems & connectivity
Built for the connected grid
OMSDMSSCADAAMIGISSAIDI/SAIFI
Frequently Asked Questions
It fuses signals — SCADA telemetry, smart-meter last-gasp messages, and customer reports — against the GIS network model to predict the failed device and outage extent, so crews are dispatched to the right place the first time.
Ready to restore power faster?
Tell us about your grid, systems, and operations. We'll return a plan for an outage management platform with detection, dispatch, and customer communication.
contact@agnotic.com
Partnerships
contact@agnotic.com