Omnichannel retailers
Orders across web, marketplace, and store.
Order Management System
Order management system software
Orchestrate the whole order lifecycle: multi-channel order processing, inventory allocation, automated fulfillment and routing, real-time tracking, and returns, across eCommerce, marketplaces, and stores, integrated with WMS and ERP.
Multi-ChannelOrder RoutingReal-Time TrackingReturns
Trusted by global innovators
What is order management system software?
Order management system software captures orders from every sales channel, reserves inventory, decides which warehouse or store fulfills each order and tracks it through delivery and returns. Agnotic Technologies builds order management system software for retailers, brands and distributors, connected to eCommerce, marketplaces, ERP, POS and WMS.
Selling across web, marketplaces and stores splits inventory and forces manual routing. An order management system (OMS) allocates inventory and routes each order to the best fulfillment location automatically, with real-time tracking and returns and refund management.
What it is
The order lifecycle, orchestrated
An OMS captures multi-channel orders, allocates inventory, automates fulfillment and routing, tracks orders in real time, and manages returns across the order lifecycle.
Connected to eCommerce, marketplaces, ERP, POS, and WMS, it gives retailers one system for omnichannel order orchestration.
What do we build into an order management system?
Each capability moves an order from any channel to fulfillment and the customer's hands.
Multi-Channel Order Processing
Capture and process orders from every channel.
Inventory Availability Sync
Synchronize inventory availability across channels.
Order Fulfillment Automation
Automate fulfillment across locations.
Automated Order Routing
Route each order to the optimal fulfillment point.
Real-Time Order Tracking
Real-time tracking and customer order visibility.
Returns & Refund Management
Manage returns and refunds across channels.
Warehouse & Logistics Integration
Integrate warehouse and logistics for fulfillment.
Marketplace & eCommerce Integration
Integrate marketplaces, eCommerce, ERP, CRM, and POS.
Order Analytics
Order analytics dashboards and AI-powered optimization.
Where it runs
Who uses an order management system?
Retailers, brands, and distributors fulfilling across channels.
eCommerce & DTC brands
Automated processing and routing.
Distributors
Order-to-fulfillment orchestration.
Fulfillment teams
Optimal routing and tracking.
Customer service
Order visibility and returns.
Operations
Order analytics and optimization.
Why it matters
Every order, orchestrated
- Capture orders from every channel
- Allocate inventory accurately across channels
- Route orders to the best fulfillment point
- Give customers real-time order visibility
- Manage returns and refunds smoothly
- Optimize with order analytics
Order chaos costs customers
Split inventory, manual routing, and no tracking turn orders into complaints. An OMS orchestrates the lifecycle so orders just work.
Multi-channel
Orders in one system
Optimal
Routing to fulfill best
Visible
Real-time tracking
Domain & connectivity
Which channels and systems does an OMS connect?
OMSMulti-ChannelRoutingTrackingReturnsERP / WMS
Facts and sources
Which shipping rules and EDI standards shape an OMS?
Short facts we design order promising, delay notices and partner feeds around, each linked to its primary source.
Under the FTC Mail, Internet, or Telephone Order Merchandise Rule, 16 CFR 435.2(a)(1), a seller must have a reasonable basis to expect to ship within the time it states, or within 30 days of a properly completed order if it states no time.
Source: 16 CFR 435.2 (eCFR)Under 16 CFR 435.2(b)(1), a seller that cannot ship within that time must offer the buyer the option to consent to the delay or to cancel the order and receive a prompt refund.
Source: 16 CFR 435.2 (eCFR)The X12 855 Purchase Order Acknowledgment carries a seller's acknowledgment of a buyer's purchase order, sent in reply to the X12 850 Purchase Order.
Source: X12 Transaction SetsThe X12 940 Warehouse Shipping Order lets a business advise a warehouse to make, confirm, modify or cancel a shipment, and the X12 945 Warehouse Shipping Advice reports back that the shipment was made.
Source: X12 Transaction Sets
Frequently Asked Questions
A WMS runs warehouse operations; an OMS orchestrates orders across channels and fulfillment locations: allocation, routing, tracking, and returns. The OMS decides where an order is fulfilled; the WMS executes it. They integrate closely.
Yes. It captures orders from web, marketplaces, and stores and routes them to the optimal location, including ship-from-store, for true omnichannel fulfillment, pairing well with an omnichannel inventory platform.
Yes. Real-time order tracking gives customers and service teams visibility from order to delivery, reducing 'where is my order' inquiries.
We integrate eCommerce, marketplaces, ERP, CRM, POS, and WMS so orders, inventory, and fulfillment connect. We scope integrations during discovery.
When no single location can fill an order, the OMS can split it across nodes, with some items shipped from a warehouse, others from a store, while presenting the customer one order and coordinated tracking. It weighs the cost of splitting against speed and stock, so you are not paying for three parcels when one node could have shipped complete a day later. We configure the split and backorder rules to your network during discovery.
Yes. For out-of-stock or pre-launch items the OMS captures the order, tracks the commitment against expected inventory, and releases it to fulfillment when stock arrives, keeping the customer informed rather than silently stalling, including the delay option notice the FTC mail and internet order rule requires when a promised ship date slips. That lets you sell demand you cannot yet ship without overselling available stock, with the promised dates driven by real inbound supply.
Ready to orchestrate every order?
Tell us about your channels, fulfillment network, and systems. We'll return a plan for an OMS with routing, tracking, and returns across channels.
contact@agnotic.com
Partnerships
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